People are rude–and here’s what you can do about it.
I would like to see everyone in the world read The Civility Solution. It always baffles me how much rudeness is out there in the world. When I was pregnant, I was constantly amazed that people would not give me a seat on the subway, for example. Or the ever increasing hordes of cell phone yakkers. As my best friend would say, “The nerve of some people’s children!”
I suppose endorsing this book makes me a prig, but I don’t really care. I hate dealing with rudeness. I bemoan the disintegration of the public square. I blame reality television and Free to Be You and Me. I wish people could be ticketed for stopping short on a crowded sidewalk.
PW Forni offers practical solutions to common rudeness issues with friends, coworkers, acquaintances and strangers. His responses are direct and tactful and likely to incite rage in those to which they are directed, because people just aren’t used to being confronted in their rudeness. Never fear, because Forni addresses these scenarios as well. The Civility Solution is helpful, and when I finished reading I felt like I had just had a personal coaching session with a very polite and kind person.